FAQs

What shipping methods are available?

We deliver across India to all serviceable postal addresses.

Please note that courier partners do not deliver to P.O. Box addresses. We request you to provide a complete and accurate shipping address along with your PIN code to ensure smooth delivery.

Our trusted delivery partners include DTDC, Blue Dart, Delhivery, Ecom Express, and other reputed courier services.

How long will it take to receive my order?

We aim to dispatch all orders within 24 business hours.

Estimated delivery timelines (from dispatch):

  • Metro Cities: 2–4 business days

  • Other Locations: 3–6 business days

Please note that delivery timelines are indicative and may vary due to unforeseen logistical delays.

Once your order is shipped, you will receive a confirmation email with tracking details.

Do you offer expedited or overnight shipping?

At the moment, we do not offer expedited or overnight delivery services. We are working towards enhancing our delivery options in the future.

How do I know if my order has been confirmed?

Once your order is successfully placed, you will receive a confirmation email containing:

  • Your order number

  • Order details

  • Payment confirmation

After dispatch, you will receive another email with tracking information.

How can I track my order?

If you have created an account:

  • Log in to your account

  • Go to My Account

  • Select Order Status

If you placed your order as a guest, you can contact us with your order number, and our team will assist you.

Can I change my shipping address after placing an order?

Shipping details can only be updated before the order is dispatched.

To avoid any delivery issues, please ensure your address includes:

  • Complete street address

  • Apartment/Suite/Room number (if applicable)

  • Correct PIN code

  • Active contact number

Once the order has been shipped, we are unable to modify the shipping address or cancel the order.

Do I need an account to place an order?

No, creating an account is not mandatory.

However, registering with your email and contact number allows:

  • Faster checkout

  • Easy order tracking

  • Better communication regarding your order

What payment methods do you accept?

We offer multiple secure payment options for your convenience:

  • UPI

  • Wallets

  • Visa

  • MasterCard

  • American Express

  • Net Banking (all major Indian banks)

All transactions are processed securely through a trusted payment gateway with real-time authorization.

How can I cancel my order?

Orders can be cancelled only before the daily dispatch cut-off time of 11:00 AM (business days).

Once the order has been dispatched, cancellations are not possible.

When will I receive my refund?

Refunds are processed via Bank Transfer.

Once approved, please allow up to one billing cycle for the amount to reflect in your bank account.

How do I exchange an item?

To exchange a product, please follow the process outlined in our Return Policy.

We recommend reviewing the Return Policy page for complete details on eligibility, timelines, and procedures.

Still have questions?

Our support team is always here to help.

Please reach out to us via the Contact Us page, and we’ll get back to you within 24–48 business hours.